Delivery to the USA and Rest of World
Orders over $165 USD
Free tracked shipping. Customers in the USA and Canada can upgrade to FedEx Priority tracked shipping for $10 USD.
Orders $100 to $165 USD
A charge of $12.50 USD for tracked shipping or $22.50 USD for FedEx Priority tracked shipping (USA and Canada only) will be added to your order.
Orders under $100 USD
A charge of $25 USD for tracked shipping or $35 USD for FedEx Priority tracked shipping (USA and Canada only) will be added to your order.
All orders are despatched from our warehouse in Nottingham on a tracked service so you’ll always know where your order is. From despatch, this service usually takes between 3 and 7 days to reach the USA, the FedEx Priority tracked service takes 2-3 days on average. If you have any questions before you place your order, including typical shipping times to your location, please contact our customers services team on email@example.com and they will be happy to help. Make sure to include your phone number to receive updates from the courier.
Once you have placed your order, on average it takes 2-3 working days to prepare, pack and despatch from our warehouse. At extremely busy times it can take up to 10 working days for orders to leave our warehouse. There are a couple of other reasons it may take a little longer to get your order:
* 'Made to Order' items are not always kept in stock; they tend to take a little longer as they need to be cast by our expert team.
* Orders placed with pre-order items included will be held until the scheduled shipping date of the pre-order item. If you want your other products earlier please place a separate order so we can ensure you get your goodies as early as possible!
PO, APO, DPO and FPO Boxes
Couriers won’t deliver to these addresses. If you don’t have an alternative address you can have your order delivered to, let our customer services team know on firstname.lastname@example.org and we’ll try and work out a solution.
Hazardous and Restricted Materials
Some products are restricted by carriers, where this is the case the products won’t appear on the USA & ROW, or there may be restrictions noted on the product pages. The key products affected are:
* Spray cans - we are currently unable to ship outside the UK and Europe.
* MDF and paint products - you may be asked to fill out a Toxic Substance Control Act (TSCA) form. The form is straightforward and requires you to :
In all cases, if you are unsure please contact email@example.com
Depending on where you are and the value of your order, you may be liable for customs, import or brokerage charges. You can usually find out about them from your own government websites.
We are currently unable to ship to the following countries:
Russia, Ukraine, Belarus & Iran.