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You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will not be included in your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please ensure you include your full name, address and order information to make it as easy as possible for us to process your refund or exchange. If you are shipping a high value item, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. If you can't find the answer to your query here, please don't hesitate to contact our customer service team via phone: +44 (0)115 978 4495 or email: firstname.lastname@example.org.